Sandada, Maxwell, and Bright Matibiri. “AN INVESTIGATION INTO THE IMPACT OF SERVICE QUALITY, FREQUENT FLIER PROGRAMS AND SAFETY PERCEPTION ON SATISFACTION AND CUSTOMER LOYALTY IN THE AIRLINE INDUSTRY IN SOUTHERN AFRICA”. The South East European Journal of Economics and Business 11, no. 1 (June 18, 2016). Accessed December 22, 2024. https://journal.efsa.unsa.ba/index.php/see/article/view/390.