Qualitative insight into the internet frauds within` the context of consumers in Bosnia and Herzegovina

Abstract

Online shopping helps consumers search for information about products and services, makes it easier to compare prices and product features, and enables a quick and easy exchange of positive and negative experiences. However, through numerous positive advantages, there is inevitably a constant increase in the negative consequences of online shopping, especially from the consumer's perspective.

(Previously published on Sciendo: https://sciendo.com/article/10.2478/jfap-2023-0006, pod licencom CC BY-NC-ND 4.0)