AN INVESTIGATION INTO THE IMPACT OF SERVICE QUALITY, FREQUENT FLIER PROGRAMS AND SAFETY PERCEPTION ON SATISFACTION AND CUSTOMER LOYALTY IN THE AIRLINE INDUSTRY IN SOUTHERN AFRICA. SEEJEB [Internet]. 2016 Jun. 18 [cited 2026 Sep. 13];11(1). Available from: https://journal.efsa.unsa.ba/index.php/see/article/view/390