AN UP-TO-DATE OVERVIEW OF THE MOTIVATION-PERFORMANCE RELATIONSHIP: A STUDY ON THE BOSNIAN BANKING SECTOR

Abstract

This study aimed to examine the effect of motivation on work performance. A quantitative research was conducted with the participation of 188 employees working at Ziraat Bank of Bosnia-Herzegovina through a questionnaire consisting of demographic information form, performance, and motivation scales.
The study concluded that gender, age, and duration of service in the current institution did not significantly affect performance and motivation. However, education level, marital status, income level, and total work experience made a significant difference in task performance, motivation, intrinsic motivation, and extrinsic motivation, respectively.
Moreover, while a moderately positive relationship was found between task performance and intrinsic motivation, contextual performance was determined to be associated with intrinsic and extrinsic motivation moderately and weakly, respectively. On the other hand, work performance had a moderate positive relationship with job motivation. According to the result of regression analysis, job performance is affected positively by intrinsic and negatively by extrinsic motivation.